Frequently Asked Questions

Common questions from Handi Customers

Please see our locations page for details about the hours that each location is open.
Yes, orders can be placed over the phone, in person at our showroom or online through this website.
Our showroom is open to the public Monday through Friday from 8:30 a.m. to 5:00 p.m.
Yes, if you want the equipment or supplies funded through your insurance. Please note however that certain products require a prescription even if they are private pay.
Handi Medical Supply was founded on the principle of properly serving our customers. This continues to be the cornerstone of our existence today.
Parking is available on the East side of our building at no cost.
We bill your insurance company for the total amount and will send you a statement for any amount that is not covered. The amount due depends on your insurance company’s policies regarding co-pays and deductibles.
We accept most insurance policies, however you must check with your insurance carrier to ensure we are an in-network provider.
Yes, in fact many customers of Handi Medical Supply call in their order and pick it up same day.
Yes, you can place your initial and reoccurring orders through our website using either your insurance information or credit card.
Yes, however you would need to call in advance to arrange assistance.
Most insurance policies cover items at a percentage which is not always 100 percent. Additionally, deductibles and/or co-pays may need to be met by the carrier of the policy.
Handi Medical Supply has many Assistive Technology Practitioners (ATPs) on staff to assist customers with chronic mobility needs. Contact our customer service line at 651-644-9770 to schedule an evaluation.
Yes, we have service technicians available 24 hours a day, seven days a week.
Your co-pay will depend on the current policy you have. It is the responsibility of the customer to determine what percentage of the transaction will be covered and what they will pay out-of-pocket.
Payment is due at the time service is provided for all private pay items.
Medical Assistance may, in some instances, consider coverage. Most other insurances will not.